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How to Resolve QuickBooks Error 15102?

QuickBooks Error 15102

QuickBooks has really made company accounting work handy, as it helps in keeping complete track over inventory and payroll. But there have been many cases where the user while updating or downloading the QuickBooks payroll gets a message- Error 15102: Failed to Reset Update. This can certainly halt your work, and if you have no idea what QuickBooks Error 15102, this can further disrupt the work. Before we learn about steps to resolve Error 15102 QuickBooks, let us first check-

What is QuickBooks Error 15102?

QuickBooks Update Error 15102 takes place when you try to download a payroll and updating the software.

Reasons Behind Error 15102 QB-

  • When the specified download location isn’t accessible, and the Shared Download is turned on
  • If multi-users downloading QuickBooks at a time
  • If the user isn’t logged in as Windows Administrator or running Windows Vista

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Once you are aware of reasons on why Error 15102 QB happens, you can apply below-mentioned steps.

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Few Steps to Resolve QuickBooks Error 15102

1) The very first thing to do is to switch over to Single-User Mode from multi-user mode. As mentioned above, this is the major reason behind QB Error 15102.

2) Ensuring the mapped file is correctly located. Here is how you can find-

  • Open the Product Information window by pressing- CTRL+1. Here, find the mapped location map. Type- [x]:\ [folder name]\[data file name]
  • Select help and update QuickBooks
  • Click on the Options tab to ensure the information on Download Location is right
  • The drive in Download location should be the same as appears in the Product Information Window. Make sure the Shared Download is set to Yes
  • Check if the directory in Download Location is in the same as QuickBooks Desktop installation directory.
  • Change the location if incorrect and click on the Save option

3) In case, if download location is correct, remap the drive to the new letter. Here is how you can do-

  • Close the QuickBooks Desktop company file
  • Now remap the network drive to a new letter
  • Open the Company File; Choose Help- Update the QuickBooks
  • Turn the Shared Download off and verify the download location is using a new mapped-drive letter
  • Click Save and then close

Also Read: New Features of QuickBooks Desktop 2019


In case, if all the above steps fail to assist you in downloading the payroll and update the software due to QuickBooks Error 15102. You can connect with QuickBooks Desktop Support team at +1-888-905-3553. By connecting to the expert team, you will get real-time support to resolve Error Code 15102.

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